Frequently Asked Questions
What are the shipping times for your products?
We take 2-4 days to process your order and then 2-3 weeks for delivery.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in Libreville , Gabon. Our international warehouse is located in China.
Do you provide product tracking information?
Yes, wait 3 days after your order and ask us via email at chessacademy.gabon@gmail.com
My ordre is missing some items, what happens?
Our products are shipped separately according to your order. If your order contains items from two this different warehouses, for example, there will be two deliveries. The rest of the order will probably arrive shortly.
I received a damaged item. What can I do about it ?
We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: chessacademy.gabon@gmail.com and we will send you a similar replacement item as quickly as possible.
Where are you located?
We are located in Libreville , Gabon .
I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to make an inquiry, please contact us by email at : chessacademy.gabon@gmail.com
Do you have a refund policy?
We do our best to resolve any problems our customers may encouter with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, as long as the recourse is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy https://gabonchessacademy.club/pages/la-politique-de-retour-ou-de-remboursement